I have entrusted my 3 cars to European Auto for the last three years and have been very pleased with the service, quality of work, and costs, but a recent experience has truly elevated them to a new and outstanding level! I have an older (2001) car that was having a failure that was difficult to diagnose and correct, including some members of the team. Imi stepped up and took personal charge of the diagnostics, found the problem, and quickly corrected it. It would have been much easier for him to make something up, perhaps even suggest other alternatives to trying to get it fixed, but he took on the responsibility and delivered! His contribution was truly outstanding, his willingness to assist a customer and his commitment to fixing the issue is admirable. Truly a professional and a very good person and he stands out in a field that many times does not have a reputation of honesty and integrity. THANK YOU ALL, but especially IMI